Spa Etiquette

Spa Etiquette

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. We will give you a courtesy call or a text to your mobile two days before your appointment to confirm your booking.

We recommend that you arrive 5 minutes before your treatment to allow yourself time to relax and unwind.

All treatment times include a consultation. 

Gift vouchers are available for all treatments and make ideal gifts. They can be presented in beautifully hand made cards or boxes to make them an extra special gift. Cards are themed for every occasion. All gift vouchers are valid for six months from date of purchase.

All our treatments, courses, products and vouchers sold are non re-fundable. Our courses are valid for a year.

50% of your treatment cost will now be required to secure your appointments. Clients who wish to change or cancel an appointment are kindly asked to provide 24 hours notice, or the full cost of treatment will be charged. For weekend and evening appointments we require 48 hours notice of cancellation.

Lash Lifts / Tinting 

If you are booking in for any lash or brow tinting, or  Lash Lifts a new patch test is required if the following applies to you; Please read our Patch Testing Policies

“Since I last had this treatment…” 

• My medical history has changed
• It has now been over 6 months.
• I would like another patch test just to be safe.

OR… If you have not had this treatment before.