the village beauty spa

Spa Etiquette

Spa Etiquette

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. We will give you a courtesy call or a text to your mobile two days before your appointment to confirm your booking.

We recommend that you arrive 5 minutes before your treatment to allow yourself time to relax and unwind.

All treatment times include a consultation. 

Gift vouchers are available for all treatments and make ideal gifts. They can be presented in beautifully hand made cards or boxes to make them an extra special gift. Cards are themed for every occasion. All gift vouchers are valid for six months from date of purchase.

All our treatments, courses, products and vouchers sold are non re-fundable.

50% of your treatment cost will now be required to secure your appointments. Clients who wish to change or cancel an appointment are kindly asked to provide 24 hours notice, or the full cost of treatment will be charged. For weekend and evening appointments we require 48 hours notice of cancellation.

COVID 19 Spa Etiquette

Please see below our COVID 19 Spa Etiquette

We are pleased to welcome the easing of restrictions in England. However, as a close contact business and many of our services being carried out in the ‘breathing zone’ we must minimise the risk of transmission as much as possible so we have therefore made the decision to continue with the measures that we have had in place as we believe they are good practise.

As per the government guidance it is recommend for anyone that tests positive with coronavirus to stay at home and avoid contact with other people. We ask that you please kindly reschedule your appointment with as much notice as possible if you test positive for coronavirus or are experiencing any cold or flu symptoms.

Some of our team will continue to wear face masks for our close contact services.  Please know that there is still a warm and welcoming smile behind the masks and our knowledgable and friendly team are here to assist you at all times.

Hand washing facilities and hand sanitiser are available in all treatment rooms and areas of the salon and we kindly ask for all visitors to ensure to make use of these.

Our consultation forms are all digitalised. If applicable, at the time of booking you will be emailed a specific consultation form for the treatment you have booked for you to submit back to us prior to your appointment. This will then remain on your client profile on our secure booking system.

We truly value your continued support to enable us to be able to provide our services and to allow our business to continue to thrive at this time. Please do not hesitate to contact us if you have any queries or questions.

Warm regards,

Marie and the team at The Village Spa xxx

Before your appointment

Please read these documents. Your booking confirmation email or text will contain a link to this COVID-19 Client Protocol Statement alongside our client COVID-19 declaration and consent form.

Reschedule / Cancel. Please reschedule your appointment with as much notice as possible if you or anyone you have come into contact with; feel unwell, have symptoms of coronavirus (including a high temperature of over 37.8, new continuous cough or a loss or change to your sense of smell or taste), have tested positive for coronavirus or are waiting for a test for coronavirus.

Lash Lifts / Tinting 

If you are booking in for any lash or brow tinting, or  Lash Lifts a new patch test is required if the following applies to you; Please read our Patch Testing Policies

“Since I last had this treatment…” 

  • My medical history has changed.
  • I have had a positive Covid-19 test result.
  • I have had the Covid-19 vaccination(s).
  • It has now been over 6 months.
  • I would like another patch test just to be safe.

OR… If you have not had this treatment before. 

Please Read: 

At present, we are advised that you wait 2 weeks after receiving the Covid-19 vaccination(s) before receiving any applicable treatment or patch test required. Although the NHS state that most side effects shouldn’t last longer than a week, this will allow enough time for any symptoms to present themselves and not be mistake for a patch test reaction.  

*PLEASE NOTE– A lash Lift is not suitable if pregnant/breastfeeding. 

On Arrival 

Attend alone. We kindly ask that you do not bring anyone else with you to your appointment (including babies or children). If you do require a carer present during your appointment, please advise us at time of booking. 

Arrival time. In order to minimise your exposure to other clients and to allow us to schedule clients effectively please kindly arrive for your appointment on time.

Sanitise. Upon entry to the spa you will be asked to sanitise your hands

Personal Belongings. Please try to minimise the possessions that you bring into the salon to avoid contamination of surfaces etc. Please do not bring bulky coats or large bags into the spa.

 

During your treatment

Consultation Forms. If applicable, we have added enough time for you to complete your consultation form within your treatment time.

We truly value your continued support to enable us to be able to provide our services and to allow our business to continue to thrive in these difficult times. Please do not hesitate to contact us if you have any queries or questions and your suggestions are welcomed.

A little Video to show our COVID procedures

Customer Complaints Policy

Our priority is for you to be completely satisfied with the service you receive from us. We
run a professional business, so we aim for the highest standards in everything we do.
Complaints are rare, but we take them seriously, so we have a complaints policy and process
we follow to make sure things are put right where needed and we learn from your feedback. Please read our complaints policy

Visit us

106 - 108 Chaldon Road
Caterham
Surrey CR3 5PH

OPENING TIMES

Monday - Thursday: 9am - 9pm
Friday: 9am - 6pm
Saturday: 9am - 5pm

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