the village beauty spa

Spa Etiquette

Spa Etiquette

Please note that as a courtesy to all our clients a prompt appointment schedule is adhered to, late appointments may not be honoured. We will give you a courtesy call or a text to your mobile two days before your appointment to confirm your booking.

We recommend that you arrive 5 minutes before your treatment to allow yourself time to relax and unwind.

All treatment times include a consultation.

Gift vouchers are available for all treatments and make ideal gifts. They can be presented in beautifully hand made cards or boxes to make them an extra special gift. Cards are themed for every occasion. All gift vouchers are valid for six months from date of purchase. All our treatments, products and vouchers sold are non re-fundable.

Credit card details are required to secure an appointment over 11/2 hours or booked at peak times. Clients who wish to change or cancel an appointment are kindly requested to provide 24 hours notice, or the full cost of treatment will be charged. For weekend and evening appointments we require 48 hours notice of cancellation.

Spa Etiquette – COVID  

We will be adding a £3.50 COVID surcharge to every client visit. This is a small contribution towards the additional time and cost required to operate the Spa under the new restrictive guidelines.

Due to the high demand for appointments we will be pausing our loyalty card and birthday discounts until the Spa is back up and running as normal.

Gift Vouchers that expired in November & December 2020 & January, February, March & April  2021 will all be extended until 30th June to use in off Peak times. (Mon-Fri 9-5pm)


Please see below our COVID 19 Spa Etiquette

As we prepare to re-open our doors, we wanted to take a moment to thank all of you for your ongoing support and understanding during this unusual time. This COVID-19 client protocol statement details the key steps that we are taking to keep you, our team and other clients safe in our spa and to allow us to continue to effectively offer our treatments. There are a number of steps that we are kindly asking you to assist us with before, during and after your appointment to enable us to remain COVID SECURE, so please do continue to read through this document thoroughly.

We can fully appreciate that seeing these key steps written down may seem a little nervy but please be assured that we are confident we can safely welcome you back to our spa and please know that there is a warm and welcoming smile behind the masks and our knowledgeable and friendly team are here to assist you at all times.

Before your appointment

Please read these documents. Your booking confirmation email or text will contain a link to this COVID-19 Client Protocol Statement alongside our client COVID-19 declaration and consent form.

Reschedule / Cancel. Please reschedule your appointment with as much notice as possible if you or anyone you have come into contact with; feel unwell, have symptoms of coronavirus (including a high temperature of over 37.8, new continuous cough or a loss or change to your sense of smell or taste), have tested positive for coronavirus or are waiting for a test for coronavirus.

Lash Lifts / Tinting

If you are booking in for any lash or brow tinting, or  Lash Lifts a new patch test is required if the following applies to you;

“Since I last had this treatment…”

  • My medical history has changed.
  • I have had a positive Covid-19 test result.
  • I have had the Covid-19 vaccination(s).
  • It has now been over 6 months.
  • I would like another patch test just to be safe.

OR… If you have not had this treatment before.

Please Read:

At present, we are advised that you wait 2 weeks after receiving the Covid-19 vaccination(s) before receiving any applicable treatment or patch test required. Although the NHS state that most side effects shouldn’t last longer than a week, this will allow enough time for any symptoms to present themselves and not be mistake for a patch test reaction.  

*PLEASE NOTE– A lash Lift is not suitable if pregnant/breastfeeding.

On Arrival

Attend alone. We kindly ask that you do not bring anyone else with you to your appointment (including babies or children). If you do require a carer present during your appointment, please advise us at time of booking.

Arrival time. In order to minimise your exposure to other clients and to allow us to schedule clients effectively please kindly arrive for your appointment on time (not too early, not late!). Our waiting area will be closed to limit the number of people in the spa reception, if you are not on time for your appointment there may be occasions where we may need to ask you to briefly wait outside of the reception door.
PPE. It is preferable if you can bring your own face mask to your appointment, please put this on before entering the spa. If you do not have a mask, please don’t worry as we can supply you with one once you are inside the salon. Should any other PPE be applicable during your treatment, this will be provided for you. 

Sanitise. Upon entry to the spa you will be asked to sanitise your hands using our automatic touch-less sanitising station.

Personal Belongings. Please try to minimise the possessions that you bring into the salon to avoid contamination of surfaces etc. Please do not bring bulky coats or large bags into the spa. We will not be able to offer to take your coat, our cloakroom will be out of use. 

Maintain safe distancing. Whilst it may not be possible to maintain a safe distance during your treatment, at all other times please ensure that you comply with safe distancing and stay 1 metre apart from other clients and staff. 

Intensive industrial cleaning. Prior to reopening, the entire salon will undergo a full disinfectant clean and alongside our regular professional cleans this will continue every month to ensure we are taking all precautions to keep our clients and team safe.

Additional safety measures

We have implemented a number of additional changes to increase safety for you and our team within the spa.

Our team will be wearing appropriate PPE which may include face masks, face shields, gloves and aprons and we will continue to maintain a strict regime of hand washing and sanitisation.
Hand washing facilities and hand sanitiser are available in all treatment rooms and areas of the salon.
Perspex screens have been installed on our reception desk and manicure station as additional precautionary measures. More so, for peace of mind.
We have always maintained the highest level of general hygiene and cleanliness within the spa and this will continue. Treatment areas will be fully disinfected after each use. Disposable items will be used where possible and any reusable tools will undergo medical grade disinfection.
Any frequently touched surfaces in our communal areas such as door handles etc, will be regularly disinfected in accordance with our cleaning protocol.
Most of soft furnishings have been removed from treatment rooms to allow for these areas to be easily and quickly disinfected after each client.
All towels are disposable and biodegradable.
We want to continue offering our luxury touches as far as we possibly can, and refreshments will still be available, but these will be served in disposable (and biodegradable) cups.
Our bathroom facility will be available, we ask you to kindly disinfect after use. These will be thoroughly cleaned by staff throughout the day. 

During your treatment

Consultation Forms. If applicable, we have added enough time for you to complete your consultation form within your treatment time. This will be done within one of our treatment rooms. Not in our reception area.

After your treatment

Where possible you will be asked to settle the bill in your treatment room.
Retail. Our retail area will still be open to allow for the purchase of products and our team will be able to assist you with your purchases, please do continue to abide by safe distancing rules.

All of these procedures have been implemented for your safety and that of our team. These measures are intended to manage risk and cannot be assumed to completely eliminate the risk of contracting the virus. We will continue to monitor the government’s advice and we will amend our new protocols as necessary. The latest Government advice is available here.

We truly value your continued support to enable us to be able to provide our services and to allow our business to continue to thrive in these difficult times. Please do not hesitate to contact us if you have any queries or questions and your suggestions are welcomed.

A little Video to show our COVID procedures

Visit us

106 - 108 Chaldon Road
Surrey CR3 5PH


Monday - Thursday: 9am - 9pm
Friday: 9am - 6pm
Saturday: 9am - 5pm

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